Legal notice and privacy policy

Legal notices


This website is the property of the SPL Office de Tourisme, des Loisirs et des Congrès Arras Pays d’Artois and the Office de Tourisme de Lens-Liévin


SPL Office de Tourisme des Loisirs et des Congrès Arras Pays d’Artois

29 rue des Rosati

62000 Arras

Lens-Liévin Tourist Office :

16 place Jean Jaurès
62300 LENS


The website’s publication directors are Christian Berger, general manager of the SPL Office de Tourisme des Loisirs et des Congrès Arras Pays d’Artois, and Sophie Wilhelm, director of the Lens-Liévin Tourism Office.

The photos on the site are not copyright free.


The site is produced and hosted by:

18 Bd Maréchal Lyautey

17000 La Rochelle



The user of this site acknowledges that he/she has the necessary skills and means to access and use this site and has verified that the computer configuration used does not contain any viruses and is in perfect working order.

The user acknowledges that he/she has been informed that this site is accessible 24 hours a day and 7 days a week, with the exception of cases of force majeure, difficulties related to the structure of communication networks or technical difficulties.

For maintenance reasons, the tourist offices of Arras Pays d’Artois and Lens-Liévin may interrupt the site and will endeavor to warn users beforehand.

The tourist offices of Arras Pays d’Artois and Lens-Liévin make every effort to offer users available and verified information and/or tools, but cannot be held responsible for errors, lack of availability of information and/or the presence of viruses on its site. The information indicated is not contractual.



All elements present on this website are the exclusive property of the publication directors and may not be used under any circumstances without their agreement

Any total or partial representation of this site by any process whatsoever, without the express authorization of the Arras Pays d’Artois and Lens-Liévin tourist offices is prohibited and would constitute an infringement punishable under Articles L.335-2 et seq. of the Intellectual Property Code.

The same applies to the databases appearing on the website, which are protected by the provisions of the Intellectual Property Code transposing the European Directive of March 11, 1996 on the legal protection of databases, and of which the Arras Pays d’Artois and Lens-Liévin tourist offices are producers.

Any user or visitor to the website may not set up a hyperlink to this site without the express prior authorization of the Lens-Liévin Tourist Office.


Photo credits:
Arras Pays d’Artois Tourisme
Lens-Liévin Tourisme


The Arras Pays d’Artois Tourist Office of Leisure and Congresses has been registered with the register of travel and stay operators under number IM062180001 with the register of stay and travel operators.

The Lens-Liévin Tourist Office has been registered in the register of travel and holiday operators under number IM062150004 in the register of holiday and travel operators.








The personal information we may collect relates to the following areas:

– Information that you provide voluntarily, via a subscription or reservation form, in a contract for the rental or use of one of our services, or by sending an email. At the time you are asked to provide us with your personal data, we will explain the use that will be made of it.

– Information we collect automatically of the “web analytics” type

In some countries, particularly within the European Economic Area, this information may be considered personal information under applicable data protection legislation.

With respect to this website, there is data regarding your IP address, type of device used, unique device identification number, browser type, general geographic location (e.g., country or city) and other technical information. We may also collect information about how your device interacted with our websites, including which pages you accessed and which links you clicked (“cookies”), in the event that you accept the deposit of cookies when you first log in.

The Tourist Offices of Arras Pays d’Artois and Lens-Liévin, joint processors, process personal data about you in the context of obtaining your consent (button, checkbox) in order to improve the quality and relevance of our websites by better adapting them to our visitors and their expectations.

The data is processed by our communication services.



We do not share your personal information with third parties unless:

– we have your consent;

– as part of the Google Analytics tool;

– we are required to do so in compliance with the law or by governmental authorities, or if we deem it necessary, for legal or public safety reasons.




We will collect and process your personal data only with your consent, in order to respond to your request (documentation, stay information, …).

You are not obliged to provide us with your personal information. However, if you do not, we will not be able to communicate with you.


We use cookies and similar tracking technologies (which we refer to collectively as “cookies”) to collect and use personal data about you.

Our websites may contain links to other third-party sites and services. When you click on a link to another website or request a third-party service, this Privacy Policy no longer applies. Your browsing and interaction on any other website, or any transaction with another third party service provider, is then subject to the privacy rules and policies of the visited website or third party service provider.

This Privacy Policy applies only to the personal information we collect and does not apply to third party websites or third party service providers.



We use appropriate technical and organizational measures to protect the personal information about you that we collect and process. The measures we use are designed to provide a level of security appropriate to the risks associated with the processing of your personal information.

We have implemented information security policies, rules and technical measures to protect personal information under our control from any (e):

– unauthorized access;

– disclosure or misuse;

– unauthorized modification;

– unlawful destruction or accidental loss.

All of our employees and data processors (i.e., those who access your personal information on our behalf and for the purposes listed above) who have access to and are associated with the processing of your personal information have an obligation to respect the privacy of the personal information of all users of the Websites.



The information and personal data collected on the forms of this site are subject to computer processing allowing us to inform you of news and our commercial offers by e-mail. The absence of response to optional questions has no consequence, they only allow us to know you better.

We guarantee that all means are implemented to ensure the utmost confidentiality and integrity of the data you entrust to us.



Your personal data is kept in our databases as long as we have a legitimate need to provide information or services you have requested, or to comply with legal, tax or accounting requirements in force.

It is however kept for a maximum of 3 years if you no longer interact with us.

You have the following privacy rights:

– You may access, modify, update or request the deletion of your personal data at any time by contacting us at the contact information listed at the bottom of this page

– You may unsubscribe from our newsletters at any time by clicking on the “unsubscribe” link that appears on every marketing email we send you.

– Similarly, if we have collected and processed your personal information with your consent, you may revoke it at any time.

– You may lodge a complaint with a data protection authority regarding the collection and processing of your personal information. For more information, please contact your local data protection authority (the CNIL for France). Contact information for the data protection authorities for the European Economic Area, Switzerland and certain countries outside the EU (including the United States and Canada) is available here.

In accordance with the provisions of Law No. 78-17 of January 6, 1978, as amended, you have the rights of access, rectification, portability, deletion of your data, or limitation of their processing. You may also object to the processing of your data for a legitimate reason and if there is no legal obligation to do so.

To exercise your rights, contact us by sending a letter to the address below or by email to the email address:

You may lodge a complaint with the CNIL ( if you consider it useful.



We may have to update this Policy relating to the protection of personal data and privacy, according to legal, technical or commercial developments. In this case, we will take all appropriate steps to inform you.